Which material can you use in the work sample?
Write a help article while protecting the material supplied for the trial.
The question
Your work sample is a one-page help article based on a simulated ticket. The brief, ticket and employer are fictional.
Keep files in the candidate workspace. You may use the approved editor for a clarity pass on synthetic text.
- Customer AThe download page says my report is still preparing.
- Support notesCheck the report status. Wait for it to show Ready, then download it from the reports list.
“Which material can you use in the work sample?”
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A strong answer, step by step
Open each step in turn. This is one strong answer, not the only one.
Step 1: Which material should you start from?
What would you do here? Open the move you’d make.
Use a real ticket from a former employer as a stronger example.
Tempting, but it misses something. The assignment gives you a synthetic ticket and does not grant access to the other material.
Use the supplied synthetic ticket and its support notes.
The strong move. These are the materials the brief clears for the work sample.
Replace the ticket with a tool’s guessed report process.
Tempting, but it misses something. A guess might introduce instructions the product does not support.
See how a strong candidate says it
“Use the supplied synthetic ticket and the stated report steps in the candidate workspace.”
Why it works: The supplied sample gives enough evidence for the article without using real customer material.
Step 2: What can the editor help with?
What would you do here? Open the move you’d make.
Use the approved editor to clarify the synthetic draft and verify the instructions.
The strong move. This uses the permission stated in the brief.
Paste the whole workspace into a public AI tool.
Tempting, but it misses something. The brief permits one approved editor for synthetic text.
Send the editor’s output without reading it.
Tempting, but it misses something. The final steps still need to match the sample ticket.
See how a strong candidate says it
“Check the wording of the synthetic draft in the approved editor. Verify each action against the ticket and keep responsibility for the final article.”
Why it works: The brief permits a clarity pass on the synthetic text.
Step 3: What can you safely continue?
The replacement export contains real customer names and account notes. It arrived in the candidate workspace during the trial.
What would you do here? Open the move you’d make.
Upload the replacement to the approved editor because the tool was cleared.
Tempting, but it misses something. The brief limits which inputs you can give that tool.
Remove the names and paste the account notes into a public tool.
Tempting, but it misses something. The notes may still contain confidential information, and that tool is outside the brief.
Ask for a synthetic replacement and continue from the original cleared ticket.
The strong move. This protects the export and keeps the agreed work moving.
See how a strong candidate says it
“Keep the replacement in the received workspace. Flag it through the listed contact, request a synthetic copy and continue from the original ticket.”
Why it works: The editor permission covers synthetic material. The new export needs its own handling instructions.
Step 4: What should the reviewer receive?
What would you do here? Open the move you’d make.
Include the cleared article, its inputs and any unresolved checks.
The strong move. This makes the handoff reviewable without copying confidential records.
Attach the export so the reviewer can see why it was a problem.
Tempting, but it misses something. That would copy real customer material into the deliverable.
Claim you validated the article on the replacement export.
Tempting, but it misses something. The article used the synthetic ticket, so that would overstate the check.
See how a strong candidate says it
“Submit the article based on the cleared ticket. State which inputs and editor you used and flag any section waiting for a cleared sample.”
Why it works: The reviewer can see the source of the work and the limit on what you could check.
The answer, in short
- Decision
- Use the cleared synthetic ticket and request a safe replacement for the new export.
- Because
- The workspace and tool permission cover synthetic material.
- What would change it
- A replacement sample and explicit instructions for its use.
Common traps
- Treating an approved tool as permission to use every input.
- Copying confidential data into a handoff.
Check your answer
- Which sample is cleared?
- What can the editor do?
- Who can confirm a replacement?
- Can the reviewer trace the inputs?
Last reviewed Nov 10, 2026